Optical Center:
A metal frame plastics are generally a little less allergenic she can finally wear that frame Optical Center of her. Dreams feature benefit it coated with a Swiss lacquer the same used for apple products. Feature benefit and it’s right here they even use a feature and benefits. The model that makes it chip and scratch resistant so as old as sales itself learn that. Technique understands the difference between those two things another thing. That never gets old is the terms open-ended and lifestyle questions now Optical Center. We’re not going to get into that a whole lot again we’ll do some of that later down the line. What does it boil down to well it says talk less. And listen more to the conversation that I’m going to have with my customer.
Optical Center Glasses:
Is to sell her a pair of glasses and meet her needs comfortable look good cover all her visual needs. This is the dangerous part all right and this is why. I talk about the personality of the store and the personality of the optician. I don’t want to see pictures of her grandbabies I don’t want to be her friend on Facebook I don’t want to go out for tea with her.
I want to sell her a pair of glasses at Optical Center and I want her to be happy with them because that is my job. If you’re the other personality good for you again your job is to sell her a great pair of glasses. Your job is not to become her new best friend so there’s a little bit too different and that also helps. You with that those are 359 part of that is learning how to ask
Optical Blurry:
Open-ended questions and you can build on this we talk about it on the website we’ll do another one. Of these down the road a little bit what is the difference between a closed and an open-ended question? Do you play golf yes closed right yes no that’s how you answer a closed question open-ended. You had mentioned you play golf what troubles you when you’re playing your golf game out there seeing far? Too blurry got you yeah wasn’t a yes or no answer she had to answer me in a complete sentence. From there we can run with it and talk more you actually are an artist um I know that because um. I’ve seen your work out there what do you wear when you’re painting and what exactly do you paint?
Glasses Pairs:
Have enough clothes got you okay and that pair is getting up there in age are they still doing well? For you, they are doing okay right now but they’re showing their age. Okay um next time you come in we’ll update those okay put that in your head. Kind of listen for this for that language try to ask those open things. Try to open up that conversation a little bit more than yes-no stuff
