Author: joeeroot

Artificial intelligence (AI) can be extremely helpful if you want to scale your call center’s outbound operations. This is particularly useful for call centers in areas such as health insurance. For example, the scope of open enrollment in the insurance industry is shrinking every year. Call centers need to operate efficiently and at scale during high-pressure times of the year, when registrations are open. AI dialer is part of the outbound workflow to help your team work with high efficiency, even during high business engagements. But what does AI actually look like for your call center? Does this mean that…